Create your own Summit experience.
To complement our inspirational morning and afternoon keynotes, we've developed five tracks to help you take your job by storm. Tailor your day, and set your own Summit agenda that helps you best meet your own personal, professional, and business aims. Pick from talks and sessions on insight-driven decision-making and creative storytelling to empowerment at work.
Break down the barriers to great customer experiences.
Customer experience carries a lot of weight in a consumer’s decision to purchase with you over a competitor. Creating an experience that runs smoothly for everyone, everywhere, can seem like an almighty task. Like any journey, the start is the most daunting. The destination is far away and the trip is uncertain. This track is about being proactive, anticipating customer needs, and averting disruptions.
Stay one step ahead of the trends and be on the money – in 2020 and beyond.
What’s the future going to throw at you next? As a marketer, your job is guided by the rapid pace of technology which is empowering consumers and raising their expectations. Know exactly what’s coming next: We’ll dig deep into the science behind the marketing and help future-proof your customer engagement strategy.
Become a results-driven growth marketer.
Converting leads or acquiring customers is about demand generation. Want to know how to target programs to drive awareness and interest in your products and services? Sit back and learn from experts. Discover the makings of profit-driven customer engagement tactics. And always remember that results speak volumes: Use your insight to optimize your CX campaigns.
Be inspired to work smarter with data.
Data is the driving force behind every business decision. So, successful marketing always hinges on insight. It doesn’t matter how bold your idea is. That’s why crafting the best customer experience starts with data. And juggling data throughout the customer journey doesn’t have to be hard work. We’ll boost your data confidence and help you make one-to-one conversations a showstopper.
Focus on your wellbeing and self-empowerment.
Our passion is meaningful conversation. We’re fiercely committed to empowering you personally and professionally. We want to challenge the status quo and engage in cultural debate. Whether that’s breaking the mental health taboo or promoting a better work-life balance. Our aim is for you to be the best person you can be. Push the boundaries, embrace every opportunity, and aspire for something great.